Uptime Program Policy
During the first three years of the original customer's ownership, a loaner vacuum pump may be requested while pump repairs are being made at a HullVac repair facility. At time of request, the customer will issue a purchase order to HullVac Pump Corporation for the loaner pump list value. When the pump is returned, HullVac will issue a credit for the list price less any charges as indicated below.
After issuing a purchase order, the customer will advise HullVac when the failed vacuum pump will be shipped. HullVac will then supply a loaner pump of equal or greater capacity at the earliest possible date. A rental fee will not be charged if the customer ships the original pump to HullVac no later than two weeks following receipt of the loaner pump. The customer will pay shipping costs of the original pump and the loaner pump.
If the necessary repair is determined by HullVac to be covered by its standard three-year limited warranty, HullVac will repair the defective vacuum pump at no charge and return it, FOB repair facility at the earliest possible date. The customer will ship the loaner pump back to HullVac, freight prepaid. If the loaner pump is shipped within two weeks following the arrival of the repaired pump at the customer's plant, there will be no rental charge.
Applicable rental fees will be assessed at 2% of the list price for each week or portion thereof beyond two weeks. In the event the vacuum pump has been damaged due to customer negligence, applicable repair charges will be assessed. A cleaning charge will be assessed, depending on model and size of loaner pump in accordance with then current Cleaning Charge Schedule.
If the necessary repair is determined by HullVac not to be covered by its standard three-year limited warranty, the customer will be advised of the repair expense before any work is performed.
In no event will HullVac be liable for incidental, consequential, special losses or damages of any kind, however caused. See the terms of HullVac's standard three-year limited warranty, which are incorporated herein. The terms and conditions as stated above may change without notice.